Terms & Conditions

Welcome to WheelWise. By accessing our services, you agree to comply with and be bound by the following terms and conditions.

Booking & Confirmation: A booking is formally confirmed only upon the successful receipt of the stipulated initial advance payment.
Identity Verification: All clients must present a valid government-issued identification (Passport or Aadhaar) at the commencement of service.
Right to Refuse Service: WheelWise reserves the right to decline service to any individual who fails to meet our safety standards or documentation requirements.
Cancellation & Refund: Cancellations made 24 hours prior are eligible for a partial refund; late cancellations may incur a fee.

Licensing: Hirers must hold a valid Indian Driving License or IDP with a minimum of 2 years of active driving experience.
Security Deposit: A refundable deposit is mandatory for all self-drive rentals to account for potential damages or late returns.
Fuel Policy: Vehicles must be returned with the same fuel level as provided at dispatch; otherwise, surcharges apply.
Prohibited Usage: Racing, off-roading, or transportation of illegal substances is strictly prohibited.

Surcharges: Quoted tariffs exclude interstate permits, tolls, and parking charges, which are to be borne by the customer.
Billing: Distance/time is calculated from the vehicle's point of origin (Garage) back to the same point.
Driver Bata: For outstation or overnight trips, a standardized daily "Driver Bata" will be applied.

Vehicle Integrity: Clients must ensure their vehicle is in optimal mechanical condition with valid RC and Insurance.
Liability: WheelWise assumes no liability for mechanical failures or pre-existing defects in the client’s private vehicle.
Safety: Drivers reserve the right to decline operation if the vehicle is deemed unroadworthy.

Cleanliness: A cleaning fee applies if the vehicle is returned with excessively soiled interiors or tobacco odors.
Incident Reporting: Accidents must be notified immediately. Clients are responsible for insurance excess amounts.
Smoke-Free: All WheelWise vehicles are strictly non-smoking zones. Violations trigger a deep-cleaning penalty.